To support the professional and personal development of hotel staff, theoretical, practical and on-the-job training programmes are delivered for Front Office, F&B and Housekeeping; evaluation results from audit visits are reported to management.
Front Office Department
Theoretical, practical and on-the-job training:
- Front Office Definition and Sample Organisation Chart
- Job Descriptions
- Taking Reservations
- Greeting and Farewelling Guests
- Check-in – Check-out
- Cashiering
- Telephone & Inter-Departmental Communication
- International Hospitality Concepts
- Operational monitoring and supervision; Reporting to Management
Food & Beverage Department
Theoretical, practical and on-the-job training:
- Service Department Definition and Organisation Chart
- Greeting Guests and Taking Orders
- Service Techniques: Wine, Coffee, Beverages, Room Service, Banquet, Table d'hôte, à la carte
- Hygiene Standards and Storage
- F&B Concepts, Presentation and Menu Knowledge
- International Hospitality Concepts
- On-the-job training; Auditing and Reporting to Management
Housekeeping Department
Theoretical, practical and on-the-job training:
- Housekeeping Definition and Organisation Chart
- Job Descriptions and General Hospitality Rules
- Guest Room Entry Procedures
- Guest Room Cleaning Standards
- Public Areas and Restroom Cleaning
- Room Inspection and Reconciliation Report
- Lost & Found Procedures and Periodic Cleaning
- Correct Chemical Usage Training
- On-the-job training; Auditing and Reporting to Management