Human resources are a hotel's most valuable asset. We bring your team to peak performance through staff training, recruitment processes and operational training programmes.
Staff Training
Services provided under staff training:
- Planning and management of internal and external training programmes
- Orientation programmes
- Departmental training supervision
- Performance evaluation systems
- Relevant documentation and records
Recruitment Processes
Finding the right candidate for the right position:
- Identifying staffing needs
- Candidate screening and selection
- Interview support
- Presenting qualified candidates to management
Operational Training Programmes
Comprehensive training for Front Office, F&B and Housekeeping departments from discovery to audit phase. Theoretical, practical and on-the-job training in each department; unannounced audit visits and management reporting:
- Front Office: Job descriptions, reservations, check-in/out, cashiering, telephone communication
- Food & Beverage: Service techniques, wine, coffee, room service, banquet, hygiene
- Housekeeping: Room cleaning standards, reconciliation report, chemical usage